Essential measures to ensure the security of your online store

In Spain there are more than 40,000 cyberattacks a day and according to the National Cryptologic Center, 61% of them are “high risk”.
These attacks have become a threat to public administrations and businesses, but especially to online stores.
IT security is crucial to ensure the reliability of the services provided by e-commerce, to meet shoppers’ expectations and to protect brand image.
According to the Cisco Cybersecurity Report, 29% of organizations that suffer attacks lose revenue and 38% lose more than 20% of their total revenue.
These are worrying figures that are aggravated when customers no longer trust the security of an e-commerce store.
This distrust, which leads to shopping cart abandonment, translates into losses of more than 2.5 billion euros every year.
If we add to this the fact that digitalization has increased in the logistics and transport sector, and with it the number of hacker attacks in this sector, the risks for online stores multiply.
For prevent themPacklink, the leading logistics solutions company, proposes a series of measures to ensure greater security and credibility of e-commerce:

1. Use only the best payment gateways

These gateways are the intermediary between the e-commerce and the payment processor that receives the money from the person making the purchase.
Therefore, if we use only secure and reliable payment gateways, we will reinforce the customer’s trust in e-commerce.

2. Two-factor authentication or Strong Client Authentication (SCA)

It allows users to control and protect their information and vulnerable networks by requiring double authentication to access the service.

KYC (Know Your Customer) information system.

Use entities such as consulting firms or experts when obtaining and acquiring data and information about your own customers.

4. Omnichannel fraud prevention

We need to implement technology across all platforms and ensure a secure shopping experience, processing data also through Artificial Intelligence (AI) and Machine Learning solutions.

5. Comprehensive user profiling

For both marketplaces and e-commerce, it is essential to implement technology that allows accurate profiling of online users, while respecting all necessary privacy standards.

6. Automated backup

Backup is the process by which a replica of corporate files is created, allowing organizations to protect themselves against data loss and making it possible to restore data at a later date.

7. Protect the administration area

Maintaining a secure web site involves keeping the administration area up to date.
Secure passwords and usernames should be established, shared credentials should not be assigned, and access should be restricted to known IP addresses.

8. Limit access attempts

The administration can be integrated into the e-commerce platform as a plug-in or as a third-party solution.
This strengthens e-commerce security and limits access attempts and cyber-attacks.
In addition to these eight measures, cybersecurity awareness is also essential.
Every manager, employee or collaborator in a company must know how to detect and prevent cyber attacks.
This fundamental training can be achieved through cybersecurity training and awareness programs or attack simulations.
It is also necessary, in order to avoid security vulnerabilities, to keep software and hardware up to date.
These updates may include security patches, bug fixes and new security features.

9. Cybersecurity audits

If you have doubts about the security of your online store, a cybersecurity audit can save you a lot of trouble.
It is a systematic and detailed process to assess an organization’s level of IT security and determine whether security policies and procedures are being followed.
The steps involved in these audits include identifying critical IT assets; assessing existing security controls; performing penetration tests to identify vulnerabilities and weaknesses in systems and applications; evaluating identity and access management; or examining security incident management, as well as training and awareness of a company’s employees.  [:]