Frequently Asked Questions
Frequently Asked Questions
In this section we answer some of the most common questions, if your question is not in this section, write to us and we will solve it quickly.
In this section we answer some of the most common questions, if your question is not in this section, write to us and we will solve it quickly.
DO YOU HAVE ANY DOUBTS?
Frequently Asked Questions
Our team is available Monday through Friday, from 9:00 am to 6:00 pm. For emergencies outside these hours, we have a 24/7 support service.
You can track your shipment in real time through our online platform using the tracking number provided. If you do not have access to the platform, contact us by phone, email or WhatsApp for assistance. Phone: +34 96 384 10 63
| E-mail: asmen@asmen.es | WhatsApp: +34 687 71 55 69
The estimated time of arrival of your package can be verified through our online tracking platform. If you need more information, our customer service team is available to assist you with the specific details of your shipment. Phone: +34 96 384 10 63
| E-mail: asmen@asmen.es | WhatsApp: +34 687 71 55 69
If you do not have a tracking number, please contact us with the order details, such as the recipient’s name and delivery address. Our customer service team will assist you in locating your shipment. Phone: +34 96 384 10 63
| E-mail: asmen@asmen.es | WhatsApp: +34 687 71 55 69
If you were not present when the delivery driver attempted to deliver your package, you can reschedule the delivery through our online platform or by contacting our customer service team to arrange a new delivery date and time.
Phone: +34 96 384 10 63 | Email: asmen@asmen.es | WhatsApp: +34 687 71 55 69
We are sorry for the delay in the delivery of your package. You can check the status of your shipment through our online platform or contact us for more information and assistance in resolving any problems. Phone: +34 96 384 10 63
| E-mail: asmen@asmen.es | WhatsApp: +34 687 71 55 69
You can request that the carrier call you prior to delivery through our online platform or by contacting our customer service team, who will handle this request for you.
Phone: +34 96 384 10 63 | Email: asmen@asmen.es | WhatsApp: +34 687 71 55 69
If you need to change the shipping address or delivery date, you can do so through our online platform or by contacting our customer service team to make the necessary adjustments.
Phone: +34 96 384 10 63 | Email: asmen@asmen.es | WhatsApp: +34 687 71 55 69
We offer the option to select a specific time for the pickup of your shipment. You can schedule this through our online platform or by contacting our customer service team. Phone: +34 96 384 10 63
| E-mail: asmen@asmen.es | WhatsApp: +34 687 71 55 69
You can contact our customer service team through the following channels:
Telephone: +34 96 384 10 63 | Email: asmen@asmen.es | WhatsApp: +34 687 71 55 69
We offer a comprehensive transportation service that includes pickup, handling, traceability, delivery and delivery. We handle urgent domestic and international shipments by land, sea and air, with competitive rates and real-time tracking.
Our coverage includes Spain, Portugal, Andorra and other international destinations, thanks to our network of more than 330 partner agencies.
We guarantee fast and secure deliveries with flexible options that adapt to customer needs. We offer real-time tracking and compliance with specific regulations for sectors such as pharmaceuticals.
We manage urgent shipments anywhere in the world, guaranteeing tracking and on-time delivery thanks to our global network. We are part of the Geopost Group’s TIPSA network, the first cross-border network in Europe operating in 49 countries on five continents.
Yes, we specialize in temperature-controlled transport for the pharmaceutical and food industry, ensuring that products are kept below 25ºC and complying with GDP regulations.
We offer complete solutions for eCommerce, including product warehousing, picking, notifications, convenience points and reverse logistics management, with full integration to all major platforms.
We offer an agile and reliable service with daily delivery routes, more than 310 national links and 1,500 distribution routes. Our advanced real-time traceability and an associated fleet of more than 1,600 vehicles ensure that your products arrive on time and in perfect condition.
We use automated reading and sorting processes in all our exchange platforms. Real-time traceability allows us to maintain full control of the merchandise throughout the entire shipping process.
We have a fleet of more than 1,600 vehicles, including vans, trucks and trucks with bodies, which travel our roads daily to ensure the delivery of products in perfect condition.
We offer express transportation to any part of the world with specialized delivery options. We guarantee tracking and on-time delivery thanks to our global network, operating in 49 countries on five continents.
We offer real-time GPS geolocation and verification of shipments and invoicing, ensuring total transparency and peace of mind for our customers.
We offer competitive rates adaptable to all types of companies and online stores, ensuring affordable prices and high quality services.
We prioritize transparency by offering our customers direct access to detailed information on the traceability and tracking of their shipments through a sophisticated online communication system.
Integrated logistics refers to the complete and optimized management of all stages of the supply chain, from receipt of goods to final delivery to the customer, including warehousing, handling, picking, order preparation, shipping and reverse logistics.
Integrated logistics optimizes supply chain management, improves operational efficiency, reduces delivery times, saves costs, increases flexibility and improves service quality.
We guarantee fast and safe receipts through optimized processes that minimize waiting times and ensure the continuity of the supply chain.
We use advanced inventory management systems to optimize space and ensure constant product availability, facilitating efficient management and agile response to demand.
The handling service includes the careful and precise adaptation of products to meet specific packaging and labeling requirements, ensuring optimal presentation.
We maximize picking efficiency through methods that reduce errors and significantly improve response times, ensuring accuracy at every stage of the process.
Each order is meticulously prepared, ensuring precision packaging and labeling to meet the highest quality standards.
We manage fast and efficient shipments nationally and internationally, using consolidated logistics networks and optimized transportation methods to ensure timely and safe delivery of products.
Reverse logistics refers to returns management. We facilitate this process by optimizing inventories and improving the customer experience through efficient and accurate returns management.
Distribution route optimization reduces time and costs, improves delivery speed and reliability, and ensures efficient and waste-free management.
We use advanced technology to monitor operations in real time, implement tracking and traceability systems, and improve the management and tracking of logistics operations.
We promote sustainable packaging and recycling practices, actively contributing to the reduction of the environmental impact of our operations.
We invest in the continuous training of our team and in the use of advanced technologies to maintain high standards of competence and efficiency, ensuring exceptional service at all times.
We have several types of warehouses that adapt to the specific needs of our customers, from picking for small parts to large or high value-added products, including security and temperature-controlled warehouses.
We use control and verification systems that minimize errors, adapting to the specific needs of packaging, packing, delivery note printing, personalized labeling, among others.
We offer efficient route design and management, coordination of different means of transportation to optimize time and costs, and accurate tracking of shipments both nationally and internationally.
We manage and supervise the traceability of your shipments nationally and internationally, ensuring accurate and continuous tracking to guarantee fast and safe deliveries.
We use advanced technology to continuously monitor logistics operations, ensuring efficiency and timeliness at every step of the process.
We offer packaging, packing, packing slip printing, customized labeling, Just In Time (JIT), shrink wrapping and packaging services for special or fragile products, ensuring optimal presentation and protection.
We implement strategies that minimize inventories and reduce lead times, using automated inventory management systems to ensure accurate and efficient management.
Order forwarding logistics optimizes the delivery of goods by designing efficient routes, using multimodal transport, and accurately tracking and managing shipments.
We facilitate reverse logistics through comprehensive returns management, verifying products, handling them if necessary and relocating them in stock, ensuring efficient and smooth handling.
We work closely with our suppliers to strengthen the supply chain, ensuring effective collaboration and integrating processes to improve logistics efficiency.
We invest in the continuous training of our team to maintain high standards of competence and efficiency, ensuring that our staff is always updated and trained to provide exceptional service.
We implement advanced technological solutions to improve the management and monitoring of our logistics operations, ensuring transparency, efficiency and fluid communication between all departments involved.
We promote sustainable packaging and recycling practices to actively contribute to reducing the environmental impact of our logistics operations.
ASMEN offers customized and complete solutions for all stages of the supply chain, using advanced technology, optimizing processes, and ensuring high quality service, which translates into greater operational efficiency, cost savings and customer satisfaction.
We significantly improve delivery times of goods to the end customer through process optimization, efficient distribution routes and real-time tracking.
Just In Time (JIT) is an inventory management strategy where products are received and delivered just in time for use or sale, reducing inventories and improving efficiency. We implement JIT through precise coordination and continuous monitoring of logistics operations.
Our ability to adapt quickly to new market demands allows us to remain agile and competitive, implementing flexible solutions tailored to the specific needs of each client.
We use advanced inventory control systems that allow us to manage stock by methods such as FIFO (First In, First Out), LIFO (Last In, First Out), by lot, expiration date, serial number, and more, ensuring accurate and efficient management.
We store and manage all types of pallets and products of irregular dimensions, including those with specific temperature control needs, high value-added products and small parts.
We ensure efficiency in the preparation of orders through control and verification systems, adapting to the specific needs of each customer and minimizing errors in packaging and labeling.
We constantly raise the quality standards of the service we offer through continuous staff training, the use of advanced technologies and the implementation of efficient and sustainable practices at all stages of the supply chain.
We manage product returns through an efficient and accurate process that includes product verification, handling if necessary and relocation to stock, ensuring smooth handling and a better customer experience.
In addition to receiving, warehousing, handling, picking, order picking, shipping and reverse logistics services, we offer distribution route optimization, use of information technology, recycling and sustainable packaging, and close collaboration with suppliers to improve logistics efficiency.
We offer real-time GPS geolocation and verification of shipments and invoicing, ensuring total transparency and peace of mind for our customers.
We offer competitive rates adaptable to all types of companies and online stores, ensuring affordable prices and high quality services.
We provide express delivery within 24 or 48 hours, with the option of Saturday delivery for added convenience. We also have temperature-controlled delivery services for specific sectors such as pharmaceutical and food.
We offer a wide range of additional services such as return shipments, express pick-ups, freight collect, cross-deliveries, agency pick-ups, direct deliveries, acknowledgement of pick-ups and receipts, pre-alerts and digitization of proofs of delivery.
We offer temperature-controlled deliveries to ensure that products are kept below 25°C, in strict compliance with GDP regulations. This service is crucial for sectors such as pharmaceuticals and food.
For the peninsular area, we offer deliveries before 10 am, 2 pm and 7 pm in capitals and main cities, as well as an Economy service with delivery within 24 hours (maximum 48 hours). For the territorial scope, we have specific services for Portugal, Balearic Islands, Canary Islands, Ceuta and Melilla, and Andorra.
We offer web integration, warehousing, stock control, shipping management, customized packaging, reverse logistics and DropShipping. We adapt our services to the specific needs of eCommerce with competitive prices and added value.
The standard service is economical with 24/48 hour delivery and excellent value for money. The premium service includes Next Day delivery, two delivery attempts, delivery before 10 a.m. and on Saturdays, returns management and cash on delivery, e-mail and SMS notifications, national and international coverage, and customized technological integration.
We accompany merchants and entrepreneurs throughout the entire process, integrating logistics with their eCommerce ordering platform. We tailor our services to the needs of the business, offering adapted technical configurations and customized logistics solutions.
Sectors such as pharmaceuticals, health, cosmetics, nutrition, dietetics, parapharmacy and veterinary products benefit from our temperature-controlled transportation services.
We comply with the most demanding regulatory standards of the pharmaceutical industry, guaranteeing complete and accurate traceability. We use advanced systems to document each stage of the logistics process, ensuring continuous and detailed monitoring.
We use innovative technology to ensure the integrity of shipments, including advanced CCTV systems, real-time GPS tracking, security packaging and special locking systems on our vans.
We prioritize transparency by offering our customers direct access to detailed information on the traceability and tracking of their shipments through a sophisticated online communication system.
We adapt to the specific needs of our customers by offering customized technical configurations and tailor-made logistics solutions to ensure safe and efficient temperature-controlled transport.
We have modern and secure warehousing facilities, equipped with advanced technology for inventory control, ensuring that your products are always available and ready to be shipped.
We offer complete reverse logistics services, including the collection of returned products, their inspection, sorting and reintegration into inventory or their final disposition according to the customer’s instructions.
DropShipping is a business model where we directly manage the shipment of products to your end customers from our warehouses, without you having to worry about the physical stock. We take care of the entire logistics process so you can focus on sales and growing your business.
We implement sustainable practices throughout our operations, including the use of electric vehicles, route optimization to reduce CO2 emissions, and recycling of packaging materials. We also collaborate with environmental organizations to offset our carbon footprint.
We are trained to transport dangerous goods according to ADR regulations, ensuring that they are handled with the utmost care and in compliance with all safety regulations.
For high-value shipments, we offer specialized services including security packaging, special van locking systems, real-time tracking and additional insurance to ensure maximum protection.
We offer same-day or 24-hour express delivery options nationwide, ensuring speed and efficiency in the delivery of your shipments.
We implement contingency plans and increase our operational capacity during peak demand, ensuring that all shipments are handled with the same efficiency and timeliness, even during peak periods such as Christmas.
Our online platform offers advantages such as real-time tracking, label generation, inventory management, integration with eCommerce platforms, and access to detailed reports on logistics performance, facilitating the complete management of your shipments from one place.
Benefits include integrated logistics management, reduced operating costs, increased operational efficiency, access to advanced technology, and increased end-customer satisfaction through fast and accurate delivery.
Our logistics center has advanced security systems, including 24/7 surveillance, access control systems, and continuous monitoring to ensure the integrity of the goods.
We guarantee quality through standardized processes and rigorous controls at every stage, from receipt of goods to shipment to the end customer. In addition, we use scanning and labeling technology to minimize errors.
We integrate with platforms such as Prestashop, Shopify, Magento, WooCommerce, and others through Web Services.
We use advanced technology for barcode scanning, labeling, and real-time shipment tracking, as well as automated security and stock control systems.
Payments are made weekly on Wednesdays, shortening the usual payment terms of the sector. The payment is guaranteed by transfer without limit of quantity, and a detail of the paid orders is sent together with the transfer receipt.
We are committed to sustainable practices, such as reducing emissions through the use of electric vehicles and optimizing delivery routes. We also implement recycling and waste minimization programs in our logistics operations.
We actively participate in social responsibility initiatives, supporting local communities and collaborating with non-profit organizations. We strive to have a positive impact on society and the environment.
You can contact our sales team through our website or by calling our customer service number. We will help you define your logistic needs and configure the service that best suits your business.
Yes, we are capable of handling large volumes of orders, offering a scalable solution that adapts to the growth of your business.
We handle a wide variety of products, including those requiring special storage and transportation conditions, such as perishable or fragile products.
Yes, we can include marketing elements in the mailings, such as brochures, promotions, and special offers, helping to strengthen the relationship with your customers.
Our system easily integrates with leading eCommerce platforms via API. This allows for automatic synchronization of inventory, orders and shipments, providing efficient and seamless management.
We use advanced real-time tracking technology, including barcode scanning and GPS systems. Customers can track their shipments through our online platform, ensuring transparency and peace of mind.
We offer detailed data analysis solutions, providing reports on logistics performance, delivery times, inventory levels, and other critical KPIs. This helps optimize operations and improve decision making.
If a problem arises with an order, our customer service team is available to help resolve the situation quickly. You can contact us by phone, email or WhatsApp for immediate assistance.
Our returns policy is clear and flexible. We manage reverse logistics, including collection of returned products, inspection and restocking, or return to the supplier as needed.
We handle claims professionally and promptly. Our team reviews each case individually, ensuring a fair and satisfactory resolution for the client.
For more information, you can visit our website, download our service catalogs, or contact our sales and customer service team directly. We are here to answer all your questions and help you find the logistics solution you need.
The terms and conditions of our services are available on our website. You can also request a detailed copy from our customer service team.
You can contact our customer service through several channels: phone, email and WhatsApp. Our team is available to help you with any query or incident.
Our customer service is available from Monday to Friday, from 8:00 am to 8:00 pm. For emergencies outside these hours, we have a 24/7 support service.
We accept various payment methods, including bank transfers, credit and debit cards, and payments through electronic platforms. We also offer monthly billing options for corporate clients.
Customers can access their invoices and payment vouchers through our online portal, where they can view, download and print their billing documents at any time.
Yes, we provide training to our customers to ensure that they can effectively use our services and platforms. This includes tutorials, webinars and personalized technical support.
We provide comprehensive technical support, including assistance with system integration, technical troubleshooting and ongoing maintenance. Our team of experts is available to ensure that your logistics operations run smoothly.
We collaborate with a wide variety of companies, from small startups to large corporations, in multiple sectors such as eCommerce, pharmaceutical, food, and more. Our solutions are designed to fit the specific needs of each client.
To explore collaboration opportunities, you can contact our business development team. We are always open to establishing new partnerships that bring value to our customers and expand our capabilities.
Yes, we offer customized solutions that are tailored to each customer’s unique requirements. From inventory management to specialized transportation, we work with you to design a service that perfectly fits your needs.
Our solutions are scalable and flexible, allowing customers to adjust shipping and storage volumes according to their fluctuating needs. This is ideal for companies with seasonal demands or short-term projects.
We are constantly innovating to improve our services. This includes adopting advanced technologies such as artificial intelligence, the Internet of Things (IoT) and machine learning to optimize our operations and deliver a better customer experience.
ASMEN offers a distribution network specialized in eCommerce, with fast delivery in 24-48 hours, real-time tracking, multiple delivery attempts, and personalized attention through its call center.
