Logistics challenges for 2020

[For yet another year, we are back with our recap of the challenges facing logistics at the beginning of the year.
Logistics is evolving by leaps and bounds as it adapts to the speed of society’s needs.
The major challenges facing the logistics sector are often discussed on portals such as ElEconomista or Cdelogística.
As is tradition, we are going to compile what we find most interesting and most decisive for 2020.

The digital transformation of retail brings about changes

Consumer behavior is the cornerstone of digital transformation.
The timing and manner in which purchases are made creates logistics needs and demands for this online consumer.
Obviously, all this has to be consistent with the new technologies in the logistics sector.
Years ago, the digital channel seemed like a threat to logistics, but today we see it as an opportunity.
Knowing how to adopt and take advantage of digital innovation has long been important and will continue to be a competitive advantage.

1. Picking.
   The picking process we were used to has become obsolete in terms of efficiency and effectiveness.
   Demand is constantly changing and goods are requested very quickly.
   With the traditional method, costs rise and the quality of the service offered is lost.
   The goal will be to optimize picking processes and automate them to become intelligent warehouses.
2. Design thinking.
   The customer has become the center of our actions and every effort will go to achieve customer satisfaction.
   Customized solutions, configurable by the user.
3. Artificial intelligence (AI).
   Chatbots are the order of the day and facial recognition may be coming soon for valence messengers.
   This is also related to data, because companies are storing a huge amount of information to personalize their services.
4. Social Media.
   Brand storytelling has become outdated.
   In times where distribution times are public on social networks, personalized communication is needed.
   And above all, online, with each customer.
5. Databases.
   How to manage them will dictate decision making thanks to BIG DATA, the aforementioned AI and machine learning.

The environment, the unfinished business

1. Environment.
   The companies of envio urgente valencia must also catch up in terms of corporate social responsibility.
2. Inventory control.
   Sensitivity to the environment has moved into the supply chain.
   Eco-friendly transport is in demand, and road safety, legislation and telecommunications must also evolve.
   One example is the Green Logistics seal.
3. Omnichannel.
   Companies need to find ways to leverage all existing channels to sell when, where and how it is in the user’s interest.
   This means being able to prepare and take orders from any platform.
4. Training 4.0.
   Recycle and train workers online, to combine it with the configuration of their lives.

Unresolved logistical issues according to consumers

• Speed.
  Deliveries must be faster.
  Most consumers demand same-day delivery as a standard.
• Volume.
  Consumption habits are shifting more towards an increase in frequency to the detriment of the number of items.
• Variety.
  There is a lack of available product options.
• Visibility.
  The consumer has to see the stock and enjoy transparent tracking.
• Value.
  Free shipping and free returns are required to encourage consumption.

A valencia express parcel delivery company can be overwhelmed by so many challenges.
However, these are the challenges we face due to the global growth of internet sales.
Logistics must be technologically prepared to meet these demands.
Immediate delivery and reverse logistics will be key in this 2020[:].